Privacy Policy

At Race96 Casino, we value the trust and loyalty of our players. Protecting your personal data is a priority for us, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, store, and protect your personal data, helping you understand how your information is managed when using our services.

We encourage you to read this policy carefully so you can make informed decisions about your experience with Race96 Casino.

Data Processing

This Privacy Policy explains how Race96 Casino processes personal data in accordance with applicable gambling, privacy, and regulatory requirements. The processing of personal information is necessary to provide access to our games, payment services, customer support, and other related features.

By using Race96 Casino, you confirm that you have read and accepted this Privacy Policy. We may update this policy from time to time to reflect legal, technical, or operational changes. Your continued use of our services after any update means you accept the revised policy.

Collection of Information

We may collect a range of personal information through our website and services, including:

  • Registration and communication data: information provided during account creation or later communication, such as your full name, date of birth, address, email address, phone number, and identification documents.
  • Interaction records: copies or logs of communications with our support team through email, live chat, or other channels.
  • Transaction and usage data: details relating to deposits, withdrawals, betting activity, gameplay, login history, device information, IP address, and website usage.
  • Compliance documentation: documents and information required for identity checks, source of funds verification, anti-money laundering procedures, and fraud prevention.

Usage of Information

The personal data collected by Race96 Casino may be used for the following purposes:

  • To create and manage your account.
  • To process deposits, withdrawals, and betting activity.
  • To provide customer support and respond to your requests.
  • To carry out identity verification and compliance checks.
  • To meet legal and regulatory obligations, including anti-money laundering requirements.
  • To detect, investigate, and prevent fraud, abuse, or other unlawful activity.
  • To improve website performance, user experience, and service quality through internal research and analysis.
  • To send promotional communications where you have given explicit consent.

Marketing Communications

If you choose to receive promotional materials, Race96 Casino may use your personal data to send you news, offers, bonuses, and other marketing content related to our services. You may withdraw your consent at any time by updating your account preferences or by contacting customer support.

Opting out of marketing messages will not affect essential service communications, such as account alerts or security notifications.

Disclosure of Information

Race96 Casino does not sell or rent your personal data to third parties. Your information may, however, be shared in the following cases:

  • Within our group of companies, where necessary for service administration and operational support.
  • With trusted service providers and business partners that assist with payment processing, technical support, identity verification, compliance, analytics, or fraud prevention.
  • With regulators, law enforcement authorities, or other official bodies when disclosure is required by law or for compliance purposes.

Any sharing of personal data is carried out under appropriate confidentiality and data protection safeguards.

Data Security and Retention

Race96 Casino applies technical and organisational security measures designed to protect personal data from unauthorised access, misuse, loss, disclosure, or alteration. We take reasonable steps to ensure that your information remains secure and handled in accordance with applicable legal standards.

We retain personal data only for as long as necessary to fulfil legal, regulatory, operational, and contractual obligations. In some cases, this may include retaining certain records for a minimum period after account closure, where required under anti-money laundering or other regulatory rules.

Cookies and Tracking

Race96 Casino uses cookies and similar tracking technologies to improve website functionality, personalise the user experience, analyse traffic, and support relevant marketing activities. These technologies help us understand how visitors interact with our website and allow us to improve our services over time.

You can control or disable cookies through your browser settings. Please note that restricting cookies may affect certain features and functionality of the website.

Your Rights and Contact Information

Depending on the laws that apply in your jurisdiction, you may have the right to:

  • Access your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your personal data where applicable.
  • Restrict certain types of processing.
  • Object to the use of your information for direct marketing.

If you would like to exercise your rights or raise concerns about how your data is handled, you may contact Race96 Casino through the appropriate support or data protection contact channels listed on the website. Where applicable under GDPR or other privacy laws, you may also lodge a complaint with the relevant supervisory authority.